Fix problems using Google Play Books
If you’re having problems downloading or reading books, try the steps below.
Fix book loading problems
If your book won’t open or download, try these steps.
Step 1: Check your connection and updates
- Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
- Make sure your Play Books app is updated with the latest version.
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- Try new Android apps before they’re officially released
- Claim gift card rewards
- Read books on Google Play
- Upload files & print books
- Use bookmarks, notes, definitions, & translations
- Read comics on Google Play Books
- Watch movies & shows using a different account
- Add music to your queue
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